Policy

Delivery

We use FedEx Ground or USPS Parcel Post to ship the order under 150 lbs.

All FedEx and USPS shipping come with Tracking Number and Insurance.

For heavy machine, we use truck transportation.

Price Changes

Prices and shipping fees are subject to change without prior written notice.

 

Special Order

The Herbs Making and Packing Machine order will take 50~70 days to deliver. The deposit is required. Call for details.

 

Return Policy
  1. You have 7-day inspection period after you recieve the merchandise. If you find any defect or damage, please report to us within 7 days and we will issue a RMA number. Once we issue a RMA number, customer must ship out the merchandise within 5 days.
  2. Please put everythings back to the original box and write down the RMA No. beside the shipping label then send it back to us.
  3. Customer is responsible the shipping charge to send it back and we are resposible the shipping charge to send it back to customer.
  4. Once we receive your returned merchandise, we will replace or refund.
  5. The prior shipping charge is non-refundable.
  6. The merchandise return comes without a RMA number will be returned to sender